Shipments and returns

Your pack shipment

FREE SHIPPING is available only in Perú for specific products. Delivery time 1 to 2 business days in Lima and 1 to 5 business days to all other cities in Peru.

INTERNATIONAL SHIPPING: We ship our products to all other cities in the world with a minimum fee charge. Delivery time depends on the courier chosen.

Packages are generally dispatched within 1 day after payment and are shipped via UPS, DHL, Fedex or National Courier services with tracking number and a link to track your package online.

Shipping fees include handling and packing. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected all the time.

PLUM Team works hard to provide only quality products and to meet the needs of our clients. As a result, we want you to be happy with all our packages.

Therefore, we offer Money Back Guarantee for each of our products regardless the cost of the package. If for any reason you are not completely satisfied with the product you purchased from us or it just does not meet your expectations, you should notify us in 24 hours after you receive your package and we will process your exchange or refund upon evaluation of our customer service team.